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If your country is not listed below, please visit MalvernPanalytical.com for details of the sales contact in your country.

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Contracts and Agreements

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Protect your investment and ensure your investment performs to the standard you expect with Malvern Panalytical's service plans


Contact us to find out more about prices and options

Malvern Panalytical Platinum Plan

For laboratories where maximising instrument uptime is critical to its daily performance. Our highest level of response and the 'all inclusive' price plan takes care of those unexpected repair bills should the unfortunate occur

Malvern Panalytical Gold Plan

Enhance your laboratory productivity by maintaining instrument efficiency. Still receive that priority response combined with specialist technical and software support, we'll keep your instrument performance on track to deliver.

Malvern Panalytical Bronze Visit

For laboratories looking to optimize instrument performance, regular preventative maintenance is essential.


Compare our service plans

Malvern Panalytical Platinum Plan Malvern Panalytical Gold Plan Malvern Panalytical Bronze Visit
Annual PM/PV Test yes yes no
Telephone / Email Support yes yes no
Priority Response yes yes no
Emergency Breakdown visits * yes yes no
Parts Included yes no no
E-Learning ** yes yes no
Technical & Software Support yes yes yes
IQ/OQ (Pharma) *** yes yes yes

*including labour & travel costs , **Platinum 2 places per contract term, Gold 1 place per contract term , ***available at additional cost