All deliveries are made by courier to your nominated delivery address on a CPT INCO term basis.
Dispatch will take place within 2-3 days of order placement for 'in stock' items, when exceptions to this occur we will be in contact to advise you of the delivery.
Deliveries are generally made during normal business working hours, please ensure that access and means to accept delivery are available at the address, any deliveries unable to be made may incur additional charges
A standard delivery and packaging charge is applied to all orders. This uses Malvern specified couriers, unfortunately customer couriers cannot be used as this increases the administration workload which would not enable Malvern to offer the On-line discount
For goods ordered that need to be returned, please contact us providing the order number and the reason for return; we will provide the returns authorisation and instructions.
Freight and insurance of returned goods are the buyers responsibility.
If you have any concerns or special instructions related to your delivery please e-mail us using the contact us address and we will be happy to help.
All deliveries are in accordance with Malvern's Terms and Conditions